I currently have the pleasure of working at EY as Senior Partner, Global Advisor and UK&I Client Technology & Innovation Officer. In the role, I harnesses the power of emerging technologies and drive innovation to help clients remain competitive in a disruptive environment.
After studying psychology at University of Stirling, University of Glasgow and the Sorbonne, I worked in Financial Services before founding London-based experience design firm Foviance - assisting clients to create well-designed and successful brand experiences. Now called EY-Seren, after being acquired by EY in 2015, the company has offices in several countries, including Paris, Dubai, Stockholm, Mexico City and Johannesburg. I maintain close links to the team there and continue to advocate their activities.
On my specialties and interests – including Human-Computer Interaction (HCI), User Experience (UX) and Artificial Intelligence (AI) – I guest-lecture at various European institutions and have spoken at some of the world’s biggest conferences, Microsoft Global Congress and Media Festival to name but two.
With support from the hundreds of individuals I’ve worked with over the last 20 years, I have assisted some of the most successful brands to embrace experience design. These include Barclays, Sky, Vodafone, Skype, Sainsbury’s, Dell, Nokia and Microsoft. My achievements also include pro-bono work setting the UK Government’s first Usability & Accessibility standards, which facilitated the move to online services in the UK and ensured no citizens were left behind in the shift to digital.
In 2012, I was honoured to join greats like Sir Tim Berners-Lee, Martha Lane-Fox and Sir Jony Ive when I was voted into the coveted BIMA Digital Hall of Fame for my contributions to UX, helping drive research and design in the field over the last two decades.
With a newfound interest in Artificial Intelligence (AI), I now divide my free time between family and working on my debut book, which looks at lessons from history and the fictional futures of sci-fi to develop a “future-back” approach to Artificial Intelligence problem-solving, with the aim of securing a healthy, human-centred relationship with AI.